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Returns Policy

Effective Date: [05.10.2024]

1. Overview

Mover.City is an online directory for moving companies, providing a platform for users to find and connect with moving services. Since our primary offering is online advertising and listing services, we do not provide physical products. As a result, our “Returns Policy” applies only to digital services and ad packages purchased on our website.

2. Advertising Package Refunds

We strive to ensure our customers are satisfied with their advertising experience on Mover.City. If you are unsatisfied with your ad package, please refer to the following refund conditions:

  • Refund Eligibility: Refunds are only eligible within 7 days of purchasing an advertising package if the services were not provided as described.
  • Requesting a Refund: To request a refund, contact us at [Insert Email Address] with your order details and the reason for the refund request.
  • Non-Refundable Situations: Refunds will not be provided for completed advertising periods, partial listing services, or if the ad was successfully published and visible for more than 7 days.

3. Changes to Listings

If you would like to modify your listing, we offer the ability to update your business information during the ad period without an additional charge. Please contact us to make any changes to your listing.

4. Disputed Charges

If you believe there was an error in the billing process, please reach out to us immediately at [Insert Email Address]. We will investigate the matter and resolve any discrepancies.

5. How to Initiate a Return or Refund

To initiate a return or refund for an advertising service, please follow these steps:

  1. Contact Us: Send an email to [Insert Email Address] with “Refund Request” in the subject line.
  2. Provide Details: Include your order ID, the date of purchase, and the reason for the refund request.
  3. Processing Time: Refunds may take up to 14 business days to process once approved.

6. Exceptions

  • Free Trials and Promotional Packages: Services obtained during free trials or as part of promotional campaigns are not eligible for refunds.
  • Service Violations: If your listing was removed for violating our Terms & Conditions or other policies, no refund will be issued.

7. Contact Information

If you have any questions or concerns regarding our Returns Policy, feel free to contact us:

Mover.City
Email: info@mover.city

We are committed to providing quality service to all our customers, and we aim to resolve any issues as quickly as possible. Thank you for advertising with Mover.City.