What are the main red flags when hiring a moving company?

# Red Flags When Hiring a Moving Company

Pricing & Documentation Issues Be wary of companies that give vague estimates or refuse to provide written quotes. A legitimate mover should offer either a binding estimate (guaranteed price) or non-binding estimate (may change). Avoid anyone asking for large upfront payments before the move—legitimate movers typically collect payment after delivery. Also skip companies with suspiciously low quotes that seem too good to be true.

Lack of Credentials Check that the company is licensed and insured. In the US, interstate movers should have a USDOT number (verify it on FMCSA's website). Local movers should be licensed by your state. If they can't provide proof or seem evasive about credentials, keep looking.

Poor Communication & Reviews Red flags include unresponsive customer service, unwillingness to answer questions, or high-pressure sales tactics. Always check independent reviews on Google, Yelp, or the BBB—watch for complaints about damage, hidden fees, or unprofessional behavior. One or two complaints is normal; patterns are concerning.

Other Warning Signs - No physical business address or only a P.O. box - Pushy sales tactics or pressure to sign immediately - No clear explanation of what's included in the price - Refusal to let you be present during the inventory or pickup - Asking you to sign blank contracts or forms

What To Do Get multiple quotes (at least 3), ask for references, and trust your gut. Reputable movers are happy to answer questions and provide documentation. Taking time to vet a company now prevents costly problems later. On mover.city, you can compare local moving companies and read reviews to find trustworthy options in your area.